Errors loading message pages
Greetings all,
I have recently installed ProjectPier and all is working fine except one thing: Clicking on the messages tab gives a 500 internal server error and going directly to a message or comment view prints only the html with no CSS, as if the php in application/views/message/view.php was being completely ignored. I checked my server logs and there is no useful information on what caused the 500 error on the root message page. I also tried changing all the files to full permissions, but this gave even more errors across the site, so I restored it all back to the default. All the other tabs work fine- it's just the message page that is having this problem. Anyone experienced this problem before? What additional info should I provide to help figure this out? Thanks in advance.
This is likely caused by corrupt files. You should try uploading the zip archive to your server and then decompressing it there to avoid any corruption from a mass file transfer.
If that doesn't solve the issue, you'll need to provide more details about your server and error details
I tried what you suggested. My results were the same as before. I did notice that the very first time I go to the messages tab it works. When I post a new message, I get the 500 error but the message is in fact added to the database. It appears on the overview page as having been recently added. I was able to cilck on it from there and it displayed correctly the first time also. I added a comment, which again gave a 500 error but still actually added the comment. I then returned to the overview page, at which point the message tab (index), direct link to the message, and direct link to the comment all produce 500 errors.
It's just a generic 500 error:
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@jimmycuadra.keysandwings.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.0.63 Server at www.jimmycuadra.com Port 80
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The server's error log shows only this:
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[Sat Aug 16 15:27:25 2008] [error] [client 76.88.38.155] File does not exist: /home2/keysandw/public_html/jimmycuadra/500.shtml, referer: http://www.jimmycuadra.com/customers/index.php?c=project&a=index&active_project=1
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but as I understand that error is only referring to the lack of custom error message page.
Some more info on my server:
PHP version: 5.2.6 ( details: http://www.jimmycuadra.com/phpinfo.php )
MySQL version: 4.1.22-standard
Apache version: 2.0.63
Architecture: i686
Operating system: Linux
Kernel version: 2.6.24.4
What other information would be helpful?
nothing really sticks out. I would suggest enabling the debug mode in the config file to see if that helps shed any more light on the situation.
I vaguely remember hearing about some funny issues with php 5.2.6, so not sure if you can downgrade. Otherwise, i wonder if the 64bit architecture might be causing some of the issues, though that seems some what unlikely unless you're not using the correct version of each software.
You're using INNODB for the db tables I assume.
The only other thing i can think of is that you might be having some url problems based on the way you installed it. I notice you might be trying to use a subdomain, so you should check that out.
Also, check both the apache logs and the php logs. Still sounds like a corrupted file since its only happening on messages, but thats just me.